If you have received your order confirmation email you can be assured that your coverage is in full force and effect and has been since the date you purchased your policy. All of the policy and contact information is included in your email. Policies are normally sent out within 24 hours of purchase from our web site by the respective insurance company. If you have not received your policy in 14 days, please contact our office. We will verify your mailing address and request that the policy is mailed out again.